Florida Hospital seeks to hire a Business Analyst who will embrace our mission to extend the healing ministry of Christ.
Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.
Florida Hospital Patient Access/Guest Services – offers world class customer service and is the patient's first impression at our mission-centric organization. As patient advocacy ambassadors, the Maitland team strives for excellence in patient experience, patient safety, throughput, regulatory compliance and ensures financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility. We work hand in hand with multiple departments throughout the campus to give our patients a seamless experience. With a focus on fostering talent we provide a wide range of opportunities to learn new skills and grow professionally through individual development plans.
Monday – Friday; 8a – 5p
Under general supervision, performs a wide variety of duties aiding patients or their representatives. Assists Director with oversight of Patient Financial Services Department with various projects, finance committee preparation, and maintenance of a variety of fiscal / financial reports for follow up. When applicable, develops, maintains, and compiles information regarding all lawsuits involving Patient Financial Services. Interacts and corresponds with Regulatory Agencies (i.e. BBB, AHCA, etc), completing written outcomes timely, patients, other Department Leadership and counterparts. Manages multitude clerical duties and assigned projects, while sustaining Department's key initiatives to support operational flow of daily operations. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
Ability to be responsible for a heavy volume of patient complaint/dispute issues, resolving or directing to appropriate Management.
Ability to perform without close supervision.
Proficient in managing, creating, and maintaining financial reports for process improvement.
Proficient in Microsoft products such as Word, Excel, Power Point, and Publisher.
Ability to communicate professionally and effectively in English, both verbally and in writing.
Minimum (3) years experience in administrative/clerical duties or related work experience (registration, finance, collections, customer service, medical office, or contract management) or knowledge in Patient Financial Services.
Two (2) year college degree or equivalent coursework in finance or accounting, or business-related field (Preferred)
One (1) year supervisory experience in finance or accounting, or business-related field (Preferred)
Licensure, Certification, or Registration Required:
QMF / Suncare certification (Preferred)
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Assists Revenue Cycle Leadership team with various projects, finance committee preparation, operational project launches, and maintenance of a variety of fiscal / financial performance reports for follow up. Maintains awareness of project status and anticipates potential roadblocks that may affect project completion and communicates issues with the manager. Meets time deadlines for established goals in an accurate and efficient manner.
Monitors, prepares, analyzes and compiles key statistical reports produced on third party vendor relationships for ongoing continued process improvement in managing placements, recoveries, collection fees and seeking internal process improvement. Ensuring compliance between vendor relationship, knowledge of contractual terms, and performance protocols. Assist in identifying key trends, opportunities and effectively communicate such trends and performance opportunities to the Director.
Focuses on process improvement strategies with special focus on financial outcomes in support of department and process initiatives. Works on multiple projects as required and balances priorities by taking ownership and planning tasks related to projects under direction of Director. Effectively communicates and presents to management internally and externally both orally and written as well as document work performed. Maintains communication between contracted agencies (business vendors/partners) to assist in meeting or exceeding department key performance indicators.
Manages multitude clerical duties and assigned projects, while sustaining Department's key initiatives in support of daily operational flow(s). Completes special requests, financial analyses, and maintain tasks projects via First Look and in the BOP System. Creating, analyzing, facilitating and managing QMF queries timely and effectively as requested by Director. Organize all travel arrangements for Director which includes scheduling travel reservations, process invoices and expense reports timely. Coordinates meetings in terms of location, attendees, equipment and supplies. Prepares meeting committee agendas and recording meeting minutes, and distributing in a timely manner.
Maintains, analyzes and compiles key financial reports, produced on a continual basis ensuring effective control points are present. Communicates with key Management staff status charges regarding reports to ensure key metrics are being addressed. Responsible to prepare, maintain and analyze monthly fiscal reports in support of the financial policies and performance indicators of respected areas. In addition, responsible for creating manual queries to track opportunities timely and accurately as requested by Leadership. Assist in identifying key trends, opportunities and effectively communicate such trends and performance opportunities with the management team.
When working with Patient Access Administrative Director: Processes daily, weekly, and/or monthly Patient Access Upfront Cash Collections, as well as weekly and monthly Florida Emergency Physician Collection Report. Compiles data regarding Collector productivity statistics into weekly and monthly reports)
Reviews, analyzes and resolves patient disputes or issues including patient complaint tracking. Interacts and corresponds with Regulatory Agencies (i.e. BBA, AHCA, etc) through written communication regarding. Manages escalated telephone calls from Customer Service, Revenue Cycle Staff, Patient Relations, Risk Management and Executive Offices on a routine basis, resolving patient complaint concerns, completing complaint log accurately and timely for tracking purposes. Creates synergies and maintains bidirectional communication between departments across FH system advising appropriate department personnel of consistent complaints and disputes. Maintains accurate reporting to ensure compliance respectively distributing to other Department Leadership when appropriate. Analyzes fiscal/financial reports if adjustments were done regarding good will adjustments and administrative adjustments related to patient care.
When working with Patient Access Administrative Director: Ensures PA/PFS patient account compliance by remaining abreast of all Agency for Health Care Administration (AHCA) requirements. When applicable, works directly with MIS in the implementation of new AHCA rules and regulations. Reviews, analyzes and resolves AHCA patient account errors through quarterly report.
Develops, maintains, and compiles information regarding all lawsuits involving the Patient Financial Services Department. Updates tracking spreadsheet(s), mailing correspondence to the patient (or attorney) regarding status updates, and informing Director of any changes or issues for handling.
When working with Patient Access Administrative Director: Develops, maintains, and compiles information through RMAU (Receivables Management Audit) error reports, undercool and overcool. Distributes to other Department Leadership when appropriate.
Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Business Analyst opportunity with Florida Hospital and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.